Overview Responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Oversees the administration of software and hardware that supports customer sales and service applications. Installs,

Key responsibilities include Implementing an enterprise payments hub platform for the Bank as well as on going management and business readiness of product launches and enhancements. Executing against, maintaining and evolving the product roadmap for the enterprise payments hub Establishing and maintaining relationship with key business constituents and senior leaders to

Overview Allocate technical resources and associates within the Information Technology ("IT") department of the Bank. Manage an associate team to ensure effective delivery of service and project results. Oversee the design, implementation, and support of systems and applications. Partner with peers, senior management, business units, and associate teams to align projects

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Data Analysis Sources, validates, and interprets data. Analyzes data for discrepancies and risks, effectively communicates analysis output. Compliance Review Researches and investigates unusual activity or flagged documentation, processes, and transactions. Ensure compliance with applicable laws, regulations, policies, and procedures. Resolves issues, clears exceptions, o

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

The essential functions of the job include, but are not necessarily limited to, the following Proactively engaging customers in conversation about their financial needs Opening deposit accounts and ancillary banking products Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team mem

Resolution Support Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality. Operational Su

Risk Oversight & Monitoring Provides objective oversight of risks through effective challenge using defined methodologies and subject matter expertise. Facilitates the development of analyses and reports to support the appropriate identification, assessment, monitoring, and reporting of risk. Supports projects, including key risk management framework initiatives, that imp

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Support Responsible for proactive administrative, logistical, and technical support, assessing and resolving issues that affect daily operations. Ensures functionality and accessibility of office equipment, supplies, and facilities. Documentation Prepares and maintains a variety of records, performing activities including faxing, copying, and filing. Produces reports and

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Account Servicing Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. Operations Performs various operational tasks that occur during customer, vendor, and associate inquiries. Service & Support